Ocean Import Customer Service Clerk
08732
Posted: 19/09/2024
- Enquire
- Heathrow
- Permanent
OCEAN IMPORT CUSTOMER SERVICE CLERK
Overview: Provide an excellent customer service experience for customers including arranging shipment/deliveries, invoicing and all other functions as required
· Preparing pre-alerts, liaising with customers to prepare work-files
· Creating work-files for the customs team to complete entries on
· Keeping origin offices informed regarding any issues on shipments
· Track and trace all shipments
· Obtain pins from carriers for haulage
· Arranging deliveries with hauliers
· Manage KPIs for Key accounts
· Complete delivery checks
· Complete invoicing on all shipments
· Passing invoices to account department for payment
The Role: Heavily involved with queries on a day to day basis, managing all communication related to work-files, ensuring shipments are not left pending for too long. The role is to ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.
Salary based on experience
09:00am - 17:30pm
If you do not hear from us within 7 days, your application has been unsuccessful
Overview: Provide an excellent customer service experience for customers including arranging shipment/deliveries, invoicing and all other functions as required
· Preparing pre-alerts, liaising with customers to prepare work-files
· Creating work-files for the customs team to complete entries on
· Keeping origin offices informed regarding any issues on shipments
· Track and trace all shipments
· Obtain pins from carriers for haulage
· Arranging deliveries with hauliers
· Manage KPIs for Key accounts
· Complete delivery checks
· Complete invoicing on all shipments
· Passing invoices to account department for payment
The Role: Heavily involved with queries on a day to day basis, managing all communication related to work-files, ensuring shipments are not left pending for too long. The role is to ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.
Salary based on experience
09:00am - 17:30pm
If you do not hear from us within 7 days, your application has been unsuccessful
Ben Mclellan
Trainee Recruitment Consultant - Heathrow