Inside Sales Representative

We are working with an established Agent who are looking to recruit a Internal Sales Representive.
Objective / Purpose of the Department
The Business Development department is the commercial driver of the Company. The purpose of the department is to attract new customers, retain and grow existing customers.
This includes increasing the number of clients in all of the Company Freight Forwarding customer segments
The Commercial & Business Support department within the Business Development function is accountable for specific support activities to the Company commercial owners in Business Development, product, and branch managers.
The Inside Sales Team is responsible for new business, servicing, retaining and growing the countrys national portfolio.

Objective / Purpose of the Job
The primary purpose of the job is to give a professional frontline service to new business through direct channels whilst working closely with the BD team. This will be delivered through telesales & CRM management compliance.
The employee is also responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management.
The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit and transactional volumes.
The employee will be expected to make a minimum of 20 calls a day (100 calls a week).
Scope: Branch / National
Type of supported sales: Standard accounts, Key accounts and Strategic accounts
Type of allocated customers: new, existing and prospect

Key Activities / Accountabilities (bullet points for each area of responsibility)
Business Development Strategy
· Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
· Model the company values in day to day interaction internally and externally
· Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
· Making targeted tele sales introductions & appointments with customers, both new & existing.
· Profiling of the new customers based on size, vertical market and buying behaviour
· Documenting required information and actions taken in Database
· Repeating telesales customer contact at regular intervals & in accordance with daily measured KPIs
Qualification & Support of new accounts
· Qualification of new prospects by applying for the Global Sales Process
· Profiling of the new customers based on size, vertical market and buying behaviour
· Documenting required information and actions taken in Database
Assisting sales with making appointments with customers where appropriate and log in Database.
· Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy
· Provide spot & standard quotes to the customer
· Handle customer commercial questions (technical, pricing, invoices, consulting)
· Handle ad-hoc complaints of customers
· Identify new business opportunities
CSA Portfolio
· Deliver the defined service level (Product and Service Building Blocks)
· Plan specific activities to ensure realization of the Sales Goals
· Identify cross selling opportunities & communicate same to the corresponding Business Unit
· Identify & execute necessary frequency of contact per CSA
· Identify and capitalize on new opportunities
· Review and update customer tariffs as and when necessary to protect profitability
· Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in Database
· Provide complete and timely information regarding new business to concerned parties within the network
· Identify and act on external marketing opportunities
Complete all available training modules relevant to your sales function, consult with superior.

PERSON SPECIFICATION
Preferred Experience and Knowledge
· Confidence to make telemarketing calls to new customers in accordance with policy & individual targets
· Good communication skills
· Customer Satisfaction mind set
Good knowledge of air and ocean freight products & Processes (Import & Export)
· Fluent in local language(s) and good English skills

The hours are 9am to 5.30pm Monday to Friday

Salary based on experience

Please forward CVs to sue.stone@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.If you do not hear from us your application has been unsuccessful.