Guest Relations Supervisor (6 month fixed term contract)
08618
Posted: 16/09/2024
- £28000 - £30000
- Berkshire
- Permanent
Guest Relations Supervisor (6 month fixed term contract)
Position Overview
Be the first point of contact for all guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalized as much as possible.
What you'll do
· Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.
· Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.
· Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.
· Constantly check for new reservations being made.
Ensure the guest profile is up to date with accurate information about their upcoming stay.
· Responsible on the day for inventory control and selling policy as per Revenue Managers guidelines.
· Ensure all departments are aligned with guests activities
· Attend the daily morning meeting to present the daily arrivals
· Support the managers within the department with guest inquiries
What you'll bring
· Passionate about delivering a high level of service
· Customer service orientated
· Experience of Opera is desirable
· Excellent IT knowledge including Microsoft Office
**If you have not heard back from us within 7 working days, please assume you have been unsuccessful**
IND1
Position Overview
Be the first point of contact for all guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalized as much as possible.
What you'll do
· Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.
· Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.
· Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.
· Constantly check for new reservations being made.
Ensure the guest profile is up to date with accurate information about their upcoming stay.
· Responsible on the day for inventory control and selling policy as per Revenue Managers guidelines.
· Ensure all departments are aligned with guests activities
· Attend the daily morning meeting to present the daily arrivals
· Support the managers within the department with guest inquiries
What you'll bring
· Passionate about delivering a high level of service
· Customer service orientated
· Experience of Opera is desirable
· Excellent IT knowledge including Microsoft Office
**If you have not heard back from us within 7 working days, please assume you have been unsuccessful**
IND1
Abigail Mason
Recruitment Consultant - Heathrow