Freight Forwarder
E07236
Posted: 04/02/2025
- £27000 - £30000
- Essex
- Permanent
Due to increased global growth, our client is seeking a Freight Forwarder to be part of their Customer Services and Freight Forwarding team.
The role will be based at the Basildon office.
The successful candidate would be responsible for supporting the Customer Services & FFD Manager.
Key role and responsibilities
Assist the Head of Customer Services in the execution of their duties in support of the Managing Directors vision of the company to become more competitive and profitable
Duties and Responsibilities:
Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
Maintain the operations system ensuring customer bookings are accurately recorded
Maintain regular communication with sales teams reporting new sales leads and handover of shipments
Create new and maintain current SOPs for the department
Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format
Implement and improve new efficiencies in customer workflow in conjunction with line manager
Maintain key accounts and ensure general enquiries are expedited
Update the CRM ensuring spot quotations are entered on to the system
Gain feedback where possible and follow up enquiries
Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs
Aid Credit Control with collection of overdue payments from suppliers/clients
Ensure customer due diligence checks are completed for new customers
Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures
Represent the company in the best possible light at all times
Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures
Ensure all financial transactions in compliance with company organisational policy and procedures, legal requirements, and good practice guidelines
Ensure to carry out processes, practices in line with policies, practices, and procedures
Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
Provide customers with accurate and cost-effective quotations within a timely fashion
Confirm quotations received by telephone (within half an hour)
Booking consignments with third party contractors
Quoting cross trade consignments
Booking deliveries in with customers
Liaising with suppliers / Origin Offices
Build strong relationships with customers
Invoicing and Administration
Skills, experience, and competencies
Our ideal candidate will have:
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Be able to prioritise their own workload, but also be able to work as part of a team
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Have good team working skills.
Have good understanding of logistics processes and procedures.
Working Hours: Monday - Friday - 8.30am - 5.30pm (inclusive of one-hour unpaid lunch).
Salary: GBP27,000.00 to GBP30,000.00 per annum (depending on experience).
Excellent benefits
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
The role will be based at the Basildon office.
The successful candidate would be responsible for supporting the Customer Services & FFD Manager.
Key role and responsibilities
Assist the Head of Customer Services in the execution of their duties in support of the Managing Directors vision of the company to become more competitive and profitable
Duties and Responsibilities:
Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
Maintain the operations system ensuring customer bookings are accurately recorded
Maintain regular communication with sales teams reporting new sales leads and handover of shipments
Create new and maintain current SOPs for the department
Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format
Implement and improve new efficiencies in customer workflow in conjunction with line manager
Maintain key accounts and ensure general enquiries are expedited
Update the CRM ensuring spot quotations are entered on to the system
Gain feedback where possible and follow up enquiries
Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs
Aid Credit Control with collection of overdue payments from suppliers/clients
Ensure customer due diligence checks are completed for new customers
Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures
Represent the company in the best possible light at all times
Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures
Ensure all financial transactions in compliance with company organisational policy and procedures, legal requirements, and good practice guidelines
Ensure to carry out processes, practices in line with policies, practices, and procedures
Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
Provide customers with accurate and cost-effective quotations within a timely fashion
Confirm quotations received by telephone (within half an hour)
Booking consignments with third party contractors
Quoting cross trade consignments
Booking deliveries in with customers
Liaising with suppliers / Origin Offices
Build strong relationships with customers
Invoicing and Administration
Skills, experience, and competencies
Our ideal candidate will have:
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Be able to prioritise their own workload, but also be able to work as part of a team
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Have good team working skills.
Have good understanding of logistics processes and procedures.
Working Hours: Monday - Friday - 8.30am - 5.30pm (inclusive of one-hour unpaid lunch).
Salary: GBP27,000.00 to GBP30,000.00 per annum (depending on experience).
Excellent benefits
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
Richard Edwards
Corporate Manager - Heathrow