Food & Beverage Service Manager
08755
Posted: 22/10/2024
- £41000
- Berkshire
- Permanent
This role is for a Food & Beverage Service Manager based in a 4/ 5* hotel in Ascot.
Position Overview
The Mansion House offers a quintessentially English afternoon tea twice a day with sandwiches, scones and classic pastries.
The Food & Beverage Service Manager will ensure the smooth running of all services in the beautiful Room and Bar area following the company standards and procedures.
Essential Functions & Physical Requirements
· Ensure the exceptional and smooth service of Afternoon Tea and all day dining
· Visible presence on the floor throughout service times to ensure the hotel star standards are met
· Provide a warm welcome and exceed guests expectations throughout the service
· Work closely with the kitchen to ensure menus, private functions and adhoc changes are addressed, agreed and communicated to the team.
· Ensure that POS system is up date with new menu prices, guests profiles and other important information
· Ensure all procedures & day-day performance comply with legislative & hotel guidelines
· Proactively monitor & respond to guest comments & feedback as requested by senior team
· Create and maintain a team environment to motivate and train the team members to achieve the required standards
· Manage and deliver an effective training and development system for the team
· Guarantee that the highest standard of service and product is delivered is delivered to our guests at all times
· Ensure that the department is well organized and the required administration is carried out accurately and timely.
· Assist with ordering and stock control where necessary.
Qualifications and Desirables
· Previous experience of supervising a team
· People management skills
· Previous experience in a 4-5 star or similar environment
· Excellent written and verbal English
· Good IT knowledge
· Ability to motivate and engage a team
· Hotel school diploma or equivalent background
· Food and wine knowledge
· Commercial and Business awareness
· Excellent interpersonal skills
· Complaint handling/Problem solving
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
Position Overview
The Mansion House offers a quintessentially English afternoon tea twice a day with sandwiches, scones and classic pastries.
The Food & Beverage Service Manager will ensure the smooth running of all services in the beautiful Room and Bar area following the company standards and procedures.
Essential Functions & Physical Requirements
· Ensure the exceptional and smooth service of Afternoon Tea and all day dining
· Visible presence on the floor throughout service times to ensure the hotel star standards are met
· Provide a warm welcome and exceed guests expectations throughout the service
· Work closely with the kitchen to ensure menus, private functions and adhoc changes are addressed, agreed and communicated to the team.
· Ensure that POS system is up date with new menu prices, guests profiles and other important information
· Ensure all procedures & day-day performance comply with legislative & hotel guidelines
· Proactively monitor & respond to guest comments & feedback as requested by senior team
· Create and maintain a team environment to motivate and train the team members to achieve the required standards
· Manage and deliver an effective training and development system for the team
· Guarantee that the highest standard of service and product is delivered is delivered to our guests at all times
· Ensure that the department is well organized and the required administration is carried out accurately and timely.
· Assist with ordering and stock control where necessary.
Qualifications and Desirables
· Previous experience of supervising a team
· People management skills
· Previous experience in a 4-5 star or similar environment
· Excellent written and verbal English
· Good IT knowledge
· Ability to motivate and engage a team
· Hotel school diploma or equivalent background
· Food and wine knowledge
· Commercial and Business awareness
· Excellent interpersonal skills
· Complaint handling/Problem solving
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
Abigail Mason
Recruitment Consultant - Heathrow