Executive Housekeeper
08848
Posted: 23/11/2024
- £51500
- Berkshire
- Permanent
Our client is looking for an Executive Housekeeper to join their team.
POSITION OVERVIEW
· Purpose and scope of role
· To enable the team to provide the highest standards of cleanliness and comfort for our guests and colleagues
· To act as an ambassador of the Hotel with guests, colleagues and suppliers
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Housekeeping & Linen and Uniform Operations
· Plan and execute the day to day operation of all areas of the Housekeeping department effectively to meet standards set and exceed our guests expectations.
· Inspire and lead the housekeeping team to ensure successful operation of the housekeeping department through recruiting passionate people, coaching individuals towards success and strategically planning the development of the hotel product and services.
· Monitor service and performance standards to ensure consistently outstanding experience for our guests
· Drive innovation and creativity, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards to enable service excellence
· Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, good HK practice; linen & uniform care
· To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.
· Manage departmental budget, P&L, Payroll and capital expenditure projects
· Liaising with Suppliers and Contractors for Hotel needs
· Communicate effectively within department. Escalate any issues to Director of Rooms and General Manager.
· Liaise with other departments and ensure good communication
· Have a flexible ability to respond to business and client needs
· Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up. Review and act on customer feedback
· Ensures the proper maintenance of all equipment and ensure repairs are carried out
· Work closely with Engineering on ensuring all rooms are in excellent condition & the Perfect Room Plan is active
· Proactive monitoring of all rooms and suites to ensure they are well managed and immaculate for our guests.
Leadership and People Development
· Manage, lead & motivate the team to enhance performance, achieve business goals and service standards in line with our Company values
· Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training
· Ensure all team members are enabled to deliver consistently excellent service - training and understanding of the product. Manage shift coverage, work load & resource distribution within & across teams. Keep the team focussed and allowing them to evolve within the department
· Monitor & evaluate team performance & conduct probation reviews and PDPs
· To correct unacceptable behaviour and performance in line with the company disciplinary procedures
· Recruitment and induction of new team members
· Ensure Departmental & Section team meetings and/or training sessions occur on a regular basis
Health & Safety
· Comply with all statutory and company health and safety, fire, bomb and security regulations
· Ensure all Risk Assessments are kept up to date and team aware and signed off
Flexibility
· Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
· You may on occasion be required to adjust your hours of work to cover the business needs
QUAIFICATIONS & DESIRABLES
· Ideally a NVQ 3 Hospitality Supervision / Diploma in Hospitality
· Housekeeping experience in a high quality establishment
· People management and customer service experience
· Ability to lead a team
· Understanding of Housekeeping processes and procedures
· Experience in PMS: Opera
· Excellent written and verbal English
· Excellent Interpersonal skills and customer service focus
· Immaculate presentation
Salary - GBP51,500
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**
POSITION OVERVIEW
· Purpose and scope of role
· To enable the team to provide the highest standards of cleanliness and comfort for our guests and colleagues
· To act as an ambassador of the Hotel with guests, colleagues and suppliers
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Housekeeping & Linen and Uniform Operations
· Plan and execute the day to day operation of all areas of the Housekeeping department effectively to meet standards set and exceed our guests expectations.
· Inspire and lead the housekeeping team to ensure successful operation of the housekeeping department through recruiting passionate people, coaching individuals towards success and strategically planning the development of the hotel product and services.
· Monitor service and performance standards to ensure consistently outstanding experience for our guests
· Drive innovation and creativity, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards to enable service excellence
· Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, good HK practice; linen & uniform care
· To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.
· Manage departmental budget, P&L, Payroll and capital expenditure projects
· Liaising with Suppliers and Contractors for Hotel needs
· Communicate effectively within department. Escalate any issues to Director of Rooms and General Manager.
· Liaise with other departments and ensure good communication
· Have a flexible ability to respond to business and client needs
· Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up. Review and act on customer feedback
· Ensures the proper maintenance of all equipment and ensure repairs are carried out
· Work closely with Engineering on ensuring all rooms are in excellent condition & the Perfect Room Plan is active
· Proactive monitoring of all rooms and suites to ensure they are well managed and immaculate for our guests.
Leadership and People Development
· Manage, lead & motivate the team to enhance performance, achieve business goals and service standards in line with our Company values
· Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training
· Ensure all team members are enabled to deliver consistently excellent service - training and understanding of the product. Manage shift coverage, work load & resource distribution within & across teams. Keep the team focussed and allowing them to evolve within the department
· Monitor & evaluate team performance & conduct probation reviews and PDPs
· To correct unacceptable behaviour and performance in line with the company disciplinary procedures
· Recruitment and induction of new team members
· Ensure Departmental & Section team meetings and/or training sessions occur on a regular basis
Health & Safety
· Comply with all statutory and company health and safety, fire, bomb and security regulations
· Ensure all Risk Assessments are kept up to date and team aware and signed off
Flexibility
· Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
· You may on occasion be required to adjust your hours of work to cover the business needs
QUAIFICATIONS & DESIRABLES
· Ideally a NVQ 3 Hospitality Supervision / Diploma in Hospitality
· Housekeeping experience in a high quality establishment
· People management and customer service experience
· Ability to lead a team
· Understanding of Housekeeping processes and procedures
· Experience in PMS: Opera
· Excellent written and verbal English
· Excellent Interpersonal skills and customer service focus
· Immaculate presentation
Salary - GBP51,500
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**
Abigail Mason
Recruitment Consultant - Heathrow