Either Operations Manager or Supervisor
08849
Posted: 30/10/2024
- Enquire
- Heathrow
- Permanent
We have an exciting opportunity to work for a smaller forwarder, who are looking to recruit either an Operations Supervisor or Operations Manager
Any Pharma and packaging experience advantage but will train the right person.
The role is covering both Imports & Exports, Exports is mandatory but happy to train on Imports if needed. Managing a team of 3-4 staff
Monday to Friday
Role Involves
· Manage shipments end-to-end from booking at origins to delivery air and domestic shipments.
· Communicate all expectations to carriers - paying extra attention to special requirements, assuring the carrier can meet all requirements.
· Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
· Enter various operational/customer data in software systems, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
· Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs, forward complex or escalated customer needs as appropriate.
· Track orders and shipments and assist with tracing as needed.
· Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.
· Interface with airlines, truck and related carriers to understand requirements.
· Assist with preparing information required for quotes, quote and or address potential services; may provide more standard to complex quotes.
· Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
· Create and process invoices, review for operational accuracy, and work with customers on questions and payment.
· Perform other duties as assigned.
· Manage, train and hire additional members for the Operations Team at the LHR Branch.
· Perform customs clearance for both import and export shipments
Salary is based on experience,
Operations Supervisor paying up to GBP38K
Operations Manager paying between GBP45-47K
Please send CVs to sue.stone@firstchoiceuk.com
· If you do not hear from us within 7 days your application has been unsuccessful
Any Pharma and packaging experience advantage but will train the right person.
The role is covering both Imports & Exports, Exports is mandatory but happy to train on Imports if needed. Managing a team of 3-4 staff
Monday to Friday
Role Involves
· Manage shipments end-to-end from booking at origins to delivery air and domestic shipments.
· Communicate all expectations to carriers - paying extra attention to special requirements, assuring the carrier can meet all requirements.
· Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
· Enter various operational/customer data in software systems, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
· Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs, forward complex or escalated customer needs as appropriate.
· Track orders and shipments and assist with tracing as needed.
· Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.
· Interface with airlines, truck and related carriers to understand requirements.
· Assist with preparing information required for quotes, quote and or address potential services; may provide more standard to complex quotes.
· Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
· Create and process invoices, review for operational accuracy, and work with customers on questions and payment.
· Perform other duties as assigned.
· Manage, train and hire additional members for the Operations Team at the LHR Branch.
· Perform customs clearance for both import and export shipments
Salary is based on experience,
Operations Supervisor paying up to GBP38K
Operations Manager paying between GBP45-47K
Please send CVs to sue.stone@firstchoiceuk.com
· If you do not hear from us within 7 days your application has been unsuccessful
Sue Stone
Senior Recruitment Consultant - Heathrow