Director of Guest Experience
08619
Posted: 16/09/2024
- £43260
- Berkshire
- Permanent
Director of Guest Experience
Position Overview
Director of Guest Experience is the spirit of our clients Guest Services & Relations teams. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our clients guests
What you'll do
A day in the life of a Director of Guest Experience demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that the Director of Guest Experience's accomplishes would be lengthy but the list below is essential to know.
· Director of Guest Experience is responsible for ensuring a seamless and guest centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty.
· They will oversee and manage to daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
· Director of Guest Experience is entrusted with coordinating and planning for all of the guests stay, through research and communication with all departments to create a memorable stay.
· Communication is what keeps the departments running perfectly. Director of Guest Experience must communicate with other departments and extended hotel team in order to ensure the alignment remains.
· As a senior member of the team, Director of Guest Experience will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. They will liaise and support the Director of Rooms with the daily operation of the hotel, as well as closely collaborating with the Global Director of Guest Relations
What you'll bring
· We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
· In a fast-moving world, our client remain consistent and relevant, requiring flexibility from everyone on the team.
· Previous experience in a luxury 5* hotel
· Strong communication skills
**If you have not heard back from us within 7 working days, please assume you have been unsuccessful**
IND1
Position Overview
Director of Guest Experience is the spirit of our clients Guest Services & Relations teams. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our clients guests
What you'll do
A day in the life of a Director of Guest Experience demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that the Director of Guest Experience's accomplishes would be lengthy but the list below is essential to know.
· Director of Guest Experience is responsible for ensuring a seamless and guest centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty.
· They will oversee and manage to daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
· Director of Guest Experience is entrusted with coordinating and planning for all of the guests stay, through research and communication with all departments to create a memorable stay.
· Communication is what keeps the departments running perfectly. Director of Guest Experience must communicate with other departments and extended hotel team in order to ensure the alignment remains.
· As a senior member of the team, Director of Guest Experience will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. They will liaise and support the Director of Rooms with the daily operation of the hotel, as well as closely collaborating with the Global Director of Guest Relations
What you'll bring
· We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
· In a fast-moving world, our client remain consistent and relevant, requiring flexibility from everyone on the team.
· Previous experience in a luxury 5* hotel
· Strong communication skills
**If you have not heard back from us within 7 working days, please assume you have been unsuccessful**
IND1
Abigail Mason
Recruitment Consultant - Heathrow