Customer Service Supervisor
B4623
Posted: 10/11/2024
- £28000 - £30000
- Birmingham, B8
- Temp To Perm
Customer Service Supervisor - Transport
Temp to Perm Contract – Immediate Start Available.
Paying up to £30,000 per year.
Full-time, 8:00am – 5:00pm.
Based in Birmingham (B8).
We are working with a Birmingham-based UK Transport and Haulage organisation who are looking to recruit a Customer Service Supervisor.
The role of Customer Service Supervisor will be responsible for a team of 3 Customer Service Operators and be responsible for the driving of change and organisation within the team.
Duties of the Customer Service Supervisor:
- Handling all aspects of customer service.
- Dealing with major clients and partners via various communication channels.
- Resolving any discrepancies and being a source of escalation.
- Leading the team to success and ensuring they are assigned tasks to complete.
- Liaising with customers and suppliers across all levels.
- Ensuring KPIs and SLAs are being met, scheduling 121s and interventions as and when required.
This role requires a candidate who has strong experience in Customer Service and leading a team. Experience within the Transport or Logistics sector isn’t necessary but is desirable.
Maddie Fox
Recruitment Consultant - Birmingham