Customer Service Coordinator

Customer Service Coordinator

Temp to Perm/Straight perm contract available. 

Immediate start available.

Paying up to £28,000 per year, depending on experience. 

Full-time, 8:00am – 4:30pm.

Based in Birmingham (B8).

We are working with a Birmingham-based Transport and Haulage organisation who are seeking a Customer Service Administrator to join their team. 

We are seeking a candidate with strong customer service and administration experience, ideally within a Transport or Logistics environment. 

Duties of the Customer Service Administrator may include:

• Taking all Transport booking details. 
• Tracking and tracing freight and updating the freight status. 
• Pre-advise of any deliveries or failed deliveries. 
• Liaising with clients and partners via the phone, email and messaging via the internal system.
• Running reports.
• Resolving any queries. 
• General administrative duties as required.

We are seeking a candidate with strong customer service experience, ideally within a Transport or Logistics organisation. The successful candidate will possess excellent communication skills and be able to handle and resolve queries in a timely and efficient manner.