Customer Service Advisor
09064
Posted: 02/04/2025
- £19000 - £27040
- Colnbrook
- Permanent
Our client is looking for a CUSTOMER SERVICE ADVISOR
They are a dynamic, customer focused provider of specialist transport services to the airfreight industry.
They are looking to strengthen their Front Office Team with an additional Customer Service Advisor. This role will assist with the receiving, checking and scanning of documents for our warehouse colleagues, liaising with drivers and customers, and inputting daily data as required. A flexible approach is needed, and there will be some crossover of duties with the night shift Administrators to support each
days undertakings and activities in running as smoothly as possible.
The successful candidate will likely have the following additional skills and experience:
Excellent attention to detail
Excellent data entry skills
A good working knowledge of the Microsoft Office suite
The ability to work to strict deadlines
Excellent customer service skills and the ability to communicate well with a variety of colleagues & customers
Very good organisational skills
The ability to remain calm and courteous in all situations
Knowledge of the transport and/or freight forwarding industry would be an advantage but not essential
Initial and ongoing training on the in-house systems, processes and procedures will come as standard with the potential to develop more detailed knowledge of the Transport/Freight Forwarding industry.
This is a full time, permanent role, Monday to Friday, 10:00 - 19:00 with 1 hour for lunch
In return, they offer:
Up to GBP27,040 per annum, depending on experience
Overtime available during busy periods
28 Days Holiday (rising to 30 Days after 2 years service) including Public Holidays
Free on-site parking
In line with industry regulations, your Right to Work in the UK will be verified at or before interview and detailed 5-year referencing is required.
* If you do not hear from us your application has been unsuccessful.
They are a dynamic, customer focused provider of specialist transport services to the airfreight industry.
They are looking to strengthen their Front Office Team with an additional Customer Service Advisor. This role will assist with the receiving, checking and scanning of documents for our warehouse colleagues, liaising with drivers and customers, and inputting daily data as required. A flexible approach is needed, and there will be some crossover of duties with the night shift Administrators to support each
days undertakings and activities in running as smoothly as possible.
The successful candidate will likely have the following additional skills and experience:
Excellent attention to detail
Excellent data entry skills
A good working knowledge of the Microsoft Office suite
The ability to work to strict deadlines
Excellent customer service skills and the ability to communicate well with a variety of colleagues & customers
Very good organisational skills
The ability to remain calm and courteous in all situations
Knowledge of the transport and/or freight forwarding industry would be an advantage but not essential
Initial and ongoing training on the in-house systems, processes and procedures will come as standard with the potential to develop more detailed knowledge of the Transport/Freight Forwarding industry.
This is a full time, permanent role, Monday to Friday, 10:00 - 19:00 with 1 hour for lunch
In return, they offer:
Up to GBP27,040 per annum, depending on experience
Overtime available during busy periods
28 Days Holiday (rising to 30 Days after 2 years service) including Public Holidays
Free on-site parking
In line with industry regulations, your Right to Work in the UK will be verified at or before interview and detailed 5-year referencing is required.
* If you do not hear from us your application has been unsuccessful.
Richard Edwards
Operations Manager - Heathrow