Artwork Coordinator/Customer Service/Admin

08699
  • £30000 - £34000
  • Colnbrook
  • Permanent
The Role

The Artwork Coordinator role is a new position, intended to support and expand the growing, business-critical High Value Works of Art section of our business. The role demands specialist knowledge of specific customs procedures, specialized handling knowledge and often complex booking arrangements. This can include the physical building/offloading of goods and in the case of airfreight, supervision at the aircraft side(optional) A full training program will be provided to cover these areas as required.

More details: booking in jobs in the system, charging, scrutinizing paperwork ready for ops to key in and arrange shipment. Helping team as and when needed operational, including keying in entries import and export . Arranging post flights and pods. Scanning and sending documents and invoices to clients.
Keying in airline tariff into the system.


Working openly and collaboratively in a small operational team, good communication skills, attention to detail, and the ability to prioritize and organize your workload are essential. A major aspect of the role will require communication with customers directly, so a positive attitude and friendly professional demeanor are also critical.

Key Responsibilities

· Assisting the general administration of the Artwork Section.
· Data entry of work in NetFreight (Operational System).
· Checking paperwork making sure documents are in order for the team to key in entries.
· Assisting in customs documentation and entries, both import and export.
· Development of Knowledge of Air, Sea and Road Freight markets and procedures.
· Airline bookings, preparation of export documentation.

· Handling of original documents such as licenses, ATA Carnets, CITES in accordance with legislative requirements.
· Liaising with the Transport Department to book collections, deliveries, airport transfers etc.
· Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values.
· Trips to Heathrow area airline handling sheds, HMRC / Border Force offices and other on-airport activities during business hours as required.

Training & Development Plan

· International freight forwarding experience, including UK/EU Customs related functions.
· Strong knowledge and understanding of import/export laws.
· CHIEF, CDS, CFSP and NES knowledge.
· Proficiency in MS Office and CRM software.
· Strong organisational and communication skills.
· Experience in handling ATA Carnets and CITES documents would be advantageous

Monday - Friday - 09:00am - 17:30pm

Salary subject to experience

If you do not hear from us within 7 days, unfortunatley your application has been unsuccessful.
Sue Stone Senior Recruitment Consultant - Heathrow

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