Air Export Consol/Gateway Operator

Job summary:
The position is focused on building and operating the company Export Consol Program. By doing so improving our buying power and ultimately the profitability of the company. Alongside profitability we expect to improve and enhance the customer service provided to our customers. You will also be involved in the completion of customs clearances, quotes, arranging shipments and associated documents with focus on consolidation of shipments where possible, flight tracking, cost approval, invoicing, rate negotiation and any other functions as required. The individual should be prepared to be involved multi modal activities as required and provide support to the supervisor during holiday and absent periods from the office.
Key Activities:
Remain in contact with Partners, Airlines and other suppliers to maintain relationships
Cost control and rate negotiation
Understanding and in some cases completion of end-to-end forwarding activities as the individual role requires
Focus on communications between office and warehouse
Focus on and improve processes and ultimately customer service
Follow strict and time sensitive SOPs/KPIs to ensure compliance
Work closely with internal and external customers
Use of CargoWise/MS office as requested
Ensure invoicing and job costing are updated within the required timeframe
Month end department compliance
Customs Entries and closing of MUCRs
Assist Supervisors and line managers where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the line manager to complete Internal and external rates reviews.
Assist sales and management with consol development
Operate within companies QA system
Always remain customs and H&S compliant
Any other tasks as directed by their Supervisor or line manager
Technical Experience:
Fully PC literate on excel and word applications
Educated to GCSE/O level standard or equivalent
Good Customs clearance knowledge
Good operational knowledge
A high level of customer service skills
Behavioural Competencies:
Problem solving skills
Procedure and SOP writing skills and ability to work within these.
Customer service driven
Result-oriented and driven to achieve goals and meet targets
Profitability and result-oriented and always looking for improvement in our business processes
Team oriented
Well organised
Quality focus
Good Knowledge of CargoWise
Knowledge of Customs Tariff and Procedures
Financial Awareness
Negotiation Skills
Willingness to work flexible hours as the business requires
Self-motivation and drive to succeed.
The salary will be up to GBP35K depending on experience

The hours will be circa 10.30am to 7pm Monday to Friday but flexibility is required

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.